Shipping & Returns

Little Earth Productions Return / Refund Policy  

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

RETURN PROCESS

All returns or exchanged must be postmarked within 15 days from the delivered date. All returned items must be in be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:

Little Earth Productions
Attn: Returns
RMA #
2400 Josephine Street
Pittsburgh, PA 15203

Please note, you are responsible for all return shipping charges. We require that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take up to two weeks to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

Due to sanitary concerns, Pet Apparel, Pet Accessories and Pet Toys are not eligible for returns or exchanges.

All Sale items are FINAL SALE and cannot be returned.

For defective or damaged products, please contact us at [email protected] with an image of the damaged item and your order number to arrange a refund or replacement.

QUESTIONS

If you have any questions concerning our return policy, please contact us at [email protected] to speak with a customer service representative. 

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