How do I make changes to my order?
Once you order an item, you have a 2 hour window (if order was placed on normal business hours) to contact us, and we can fix it for you before it ships out. If it ships out before we correct your order, don’t worry!
How do I cancel an order?
You can cancel an order within 2 hours of when it was placed. If it processed and ships out before you are able to cancel it, you can return the item to us and we can refund the price of the item.
How do I know my order has shipped?
After your order has been placed, you will receive an e-mail confirmation of your order. You will also receive another e-mail when your order is released for shipping which will include tracking information.
Will I get a tracking number?
Yes, you will get your tracking number in your shipping confirmation e-mail.
How long will it take to get my order?
All orders take between 3-5 days to leave our warehouse and then another 7-15 business days for delivery. Due to material and labor shortages, we are experiencing longer than usual processing times. Items may take up to two weeks to leave our warehouse.
I received a defective product, what do I do?
If you received a defective item, process a return within 30 days of when the order was placed and select "defective item" as reason for the return. Once your return is processed by us, a replacement package will be made at no cost and you will be credited back all return shipping costs.
How can I pay?
Our website accepts American Express, Apple Pay, MasterCard, Discover Card, JCB, VISA, and PayPal. We do not accept any other form of payment.
Is it safe to order online?
We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Your credit card number or PayPal account is not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your credit card.
We do not like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone.
What items are non-returnable?
All pet items are non-returnable due to hygienic reasons. Please make sure you take the time to measure your pet accurately to ensure the right fit. All our pet items have sizing charts within the product page, including instructions on how to measure your pet.